Who we are
City Osteopathic Practice (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://cityosteopathicpractice.co.uk or use our services.
1. Personal information you give us
We may receive this information when you, for example:
- complete any of the forms on our website, e.g. contact forms, application forms, enquiry forms, booking request forms, testimonial forms, newsletter or any other subscription forms, etc.
- use Facebook Messenger or Live Chat on our website
- post any information on our website
- carry out any transaction on our website
- email us, phone us, or contact us in any other way, including via social media
- request a quote / place an order / provide us with information required for invoicing
In addition, we collect the information you give us about changes / updates to your personal information, contact preferences, etc, and when you report a problem with our website. The personally identifiable information could include, but is not restricted to: name, email address, telephone number, postal address, photos for promotional purposes, financial.
2. Information We Collect
When you visit our website, we may automatically collect certain information. We use Google Analytics on our website. We may collect and process the following information about you:
- Contact information such as name, email address, phone number, and postal address.
- Health information relevant to your osteopathic care.
- Information provided when you fill in forms on our website or contact us directly.
- Information about your visit to our website, such as length of visit, pages viewed, time on pages, the products or services you viewed or searched for, page response times, download errors, actions taken on the website (calls, links, downloads etc), page interaction information etc.
- Technical information such as your IP address, browser type, and usage data when interacting with our website.
3. How We Use Your Information
We use your information to:
- Schedule and store the appointments you book.
- Provide and manage osteopathic services you request.
- Communicate with you regarding appointments, treatments, and other practice-related information.
- Improve our website, services, and user experience.
- Provide existing clients and others who have given consent to receive newsletters or other marketing communications with relevant information.
- Comply with legal and regulatory obligations.
4. Data Sharing
We will never sell your personal information. We may share data with trusted third parties where necessary for service provision, compliance with legal obligations, or where you have given explicit consent.
We may use third party software / systems in order to provide our products and services to you, e.g. booking software, quoting software, invoicing software, payment gateways, donation software, email marketing software, etc. We use Cliniko Practice Management Software to manage appointment bookings. Please contact us if you would like further / more specific information on this. We will be very happy to provide it.
In some instances, we may transfer some personal information outside of the EEA to carefully selected outside companies working with us or on our behalf for the purposes described in this Privacy Policy. For example, Mailchimp email marketing uses US-based data centres. We may also store personal information outside of the EEA.
5. Data Retention
If you send us an email or complete a form on our website, the information will be stored in our email system. If you enter information onto our website, such as registration / user information, comments / posts, this information will be stored in our WordPress database. If you subscribe to a newsletter on our website, this information will be held in email marketing software. You may withdraw consent at any point, and we will remove your data. Any website transactional data will be stored in WordPress.
We retain your data for only as long as we need it to provide our products and services to you, and to fulfil any regulatory obligations. When your personal data is no longer required, we will delete it from our systems.
6. Your Rights
You have the right to access, correct, or delete your personal data. If you wish to have your data removed, please contact the business owner directly at:
Phone: 01752 223 518
Email: kate.cityosteo@gmail.com
Address: 4 The Crescent, Lower Ground Floor, PL1 3AB, Plymouth
7. Cookies and Website Tracking
Our website may use cookies to enable online bookings, to enhance user experience and track website performance. You can manage or disable cookies through your browser settings.
8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Name: Kate Turner
Phone: 01752 223 518
Email: kate.cityosteo@gmail.com
Address: 4 The Crescent, Lower Ground Floor, PL1 3AB, Plymouth